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Frequently Asked Questions
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Frequently Asked Questions
Online Shopping
How do I shop at the online store?
How do I search for a product at the online store?
How do I get to a product description based on my search results?
What is the Wish List and how does it work?
How do I place an order online?
Do I need to be a registered member to shop your online store?
Can I email my order?
Is the online store shopping area secure?
Will my items look exactly as pictured?
Can I purchase all products carried by your company through the online store?
If a part is “Not Available”, when can I expect it to be back in stock?
Is the package identified as coming from www.kidsii.com?
I'm unclear if you've received my online store order. Will you let me know if it's been received?
When will my order ship?
When will my order be delivered?
How much does it cost to ship my order?
Do you ship outside the United States?
Can I ship to an address other than my own?
What if I am not pleased with my selection? Can I return the purchase?
If I give a gift to someone, can that person return the merchandise?
Will my order be taxed?
I live outside the United States. Can I order from www.kidsii.com?
What do I do if I have a defective item?
Can I see a record of my transactions with www.kidsii.com?
Can I have a package delivered on Saturday?
If something goes on sale that I just purchased, can I get a credit on the price difference?
What are the parameters on any free shipping offers?
How do promotion codes work?
Payment
What payment methods can I use?
Technical
What browser should I use to view www.kidsii.com to place an order?
After I've registered at the online store, how do I log in to see my account on my next visit?