Q: My swing does not have sound and will not move.
A: Confirm that all connections are assembled correctly. First check that the wire from the Left upright frame (part no. 6) is connected to the wire from the swing pivot/control module (part no. 8). Once those connections are properly in place, check to be sure that you have four (4)-D (1.5 V) size batteries installed.

Q: I have sound and lights but my swing does not move.
A: It is necessary to gently push the seat of the swing to activate the motion. Once you slide the Power Switch into the ON position; select your swing speed and then gently push the seat of the swing within 15 seconds to activate the motion. If the swing continues to not move, check to be sure that your electrical connectors are properly assembled with the Swing arm (part no. 9) and the Swing pivot/control module (part no. 8). Remove the Front and Rear pivot covers (part nos. 10 & 11) to expose the electrical connectors. Check the connections of the electrical connectors to be sure that they are firmly connected.

Q: Swing speed is not changing to the new setting.
A: The swing takes a moment to adjust to the new setting. Once the LED indicators stop flashing the speed has changed.

Q: I am not able to screw the Front and Rear pivot covers into place.
A: Locate the three holes at the top of the Swing arm (part no. 9). Ensure that the first hole from the top does not have a screw inserted. This hole should be left open as it is used to screw the Front and Rear pivot covers together.

Q: The footrest tube will not lock into the recline mechanisms.
A: Verify that the right recline mechanism is on your right side. It will have an ‘R’ marked as an indicator on the inside of the part. The footrest tube should be positioned with the curve facing down.

Q: The backrest tube will not lock into the recline mechanisms.
A: The backrest tube has an indentation mark. Be sure that the indentation is facing up and inserted into the recline mechanism marked with an ‘R’. Insert the backrest tube until you hear a click.

Q: The toy anchors are not locking into the tray.
A: Insert the toy anchor into the designated notch on the tray. Once inserted, rotate the toy anchor one half turn until it locks into place.

Q: I am not able to recline the seat backward.
A: On the recline mechanism, pull the left and right release levers simultaneously and begin moving the seat to the desired position.

Q: The back of the seat is pressing against the swing pivot control module when reclined backward.
A: The backrest tube (part no. 17) will need to be reversed. Be sure that the indentation mark on the tube is facing up and inserted into the recline mechanism marked with an ‘R’.

Q: Shoulder straps do not fit over baby or are too tight.
A: Adjust the shoulder strap to a higher setting. Route the shoulder straps through the next higher pair of slots in the seat pad.

Q: Swing control LED’s flash continuously.
A: Gently push the seat to start the swinging motion.

Q: Swing speed is slow even at the hightest setting.
A: Replace all batteries with new alkaline size D batteries.

Q: Swing timer LED’s are OFF.
A: The timer needs to be activated. Press Swing Timer Select Button to select 30, 45, or 60 minute operation.

Q: Music sounds are weak.
A: Replace all batteries with new alkaline size D batteries.